How did you clean and prepare the data?
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๐งน Data Cleaning & Preparation Steps
1. Handling Missing Data
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Checked missing values using
df.isnull().sum(). -
Strategy:
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Numerical columns (e.g., monthly charges) → filled with median (robust to outliers).
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Categorical columns (e.g., contract type) → filled with mode (most frequent value).
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For features like TotalCharges that had too many missing values → dropped the column if it added no predictive power.
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2. Removing Duplicates & Inconsistent Records
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Removed duplicate customer IDs.
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Corrected inconsistent entries (e.g., Gender = “M” vs “Male” → standardized).
3. Encoding Categorical Variables
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Converted categories into numerical values:
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One-hot encoding for non-ordinal features (contract type, internet service).
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Label encoding for binary features (Yes/No fields like churn).
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4. Feature Engineering
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Created new features:
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Tenure Group (0–12 months, 13–24, etc.).
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Average Monthly Spend = TotalCharges / Tenure.
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These improved interpretability and model performance.
5. Outlier Treatment
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Checked for extreme values in features like MonthlyCharges.
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Used IQR method to detect and cap outliers instead of removing them, since they often represent valid heavy users.
6. Scaling & Normalization
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Applied StandardScaler (z-score scaling) for numerical features to help distance-based models like Logistic Regression and SVM.
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Tree-based models (Random Forest, XGBoost) didn’t strictly need scaling, but I kept consistency.
7. Handling Imbalanced Data
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Churn cases were only ~20% of the dataset.
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Used SMOTE (Synthetic Minority Oversampling Technique) to balance classes.
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Also tested class weights in Logistic Regression & XGBoost.
✅ Result: After cleaning, I had a consistent, balanced, and model-ready dataset. This preparation significantly improved model accuracy (ROC-AUC from ~0.72 → 0.89).
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